Returns & Exchanges
At Jafra, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, you may return your products within 30 days for a full refund or exchange.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Securely place the products in their original packaging, ensuring that all components and promotional gifts are included to qualify for a full refund.
Label and Ship
Affix the prepaid shipping label provided in your email to the outside of your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing