Frequently Asked Questions
Everything you need to know about your Jafra beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your shipment's progress in real-time.
Does Jafra test its products on animals?
No, Jafra is committed to cruelty-free beauty. We do not conduct animal testing on our products or ingredients, ensuring ethical standards across our entire skincare and cosmetic line.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund or exchange.
How do I choose the right skincare products for my skin type?
Each product page features a 'Skin Type' guide. Additionally, you can take our online skin quiz or consult with a Jafra Independent Consultant for a personalized beauty routine.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your beauty essentials sooner.